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Biography
Mark De Laurentiis has worked in aviation since 2008. He has been director of the Italian Civil Aviation Authority’s (ENAC) Protection of Passenger Rights Department since January 2022.
He was head of the Passenger Rights and Airport Quality Services Unit from June 2018. Prior to this, he was director of the Air Transport and Environment Regulation Department and for more than ten years he was involved in economic and charges regulation in air transport, statistics, and economic studies in ENAC’s Economic Analysis and Airport Charges Department.
Mark has participated in several international fora (ICAO, ECAC, DG MOVE, IATA, ACI, EUROCONTROL) and, as an expert, has joined two Twinnings (Egypt and Jordan), one TAIEX in North Macedonia, and was the coordinator of an ECAC expert group on PRM matters. In 2018 he was the National Coordinator for the ECAC Quality Assessment Programme for passengers with disabilities and reduced mobility.
A graduate in economics of international commerce and currency markets, he also has a postgraduate degree in communication and business administration. Before joining the air transport sector, Mark worked as a consultant in management and marketing companies and in the banking sector.
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Kirsi Tervola-Joutsen works as a special adviser at the Finnish Transport and Communications Agency, Traficom. Specialised in the rights of persons with disabilities and with reduced mobility, she is responsible for the supervision of EU passenger rights across all transport modes: air, rail, road and maritime.
She has been a member of the ECAC Facilitation Sub-Group on the Transport of Persons with Reduced Mobility since 2017. She has been working with EU passenger rights since 2012 and holds a master’s degree in social sciences (tourism research) from the University of Lapland.
In 2019, Kirsi worked at ECAC where she was responsible for preparing the methodology and the pilot phase of the ECAC Quality Assessment Programme. Kirsi has also worked at the Ministry of Economic Affairs and Employment of Finland as a tourism specialist. Before joining Traficom, she worked in ground handling services and is therefore also familiar with the aviation world from the air operator and airport perspectives.
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Biography
Justo Hernández Soto has over 20 years of experience in the aerospace industry, mainly in air transport and specifically in the commercial charter areas, operations, compliance control, safety, industrial affairs and environment.
He has extensive experience in relationships with national and international industry stakeholders, including authorities (DG MOVE of the European Commission, ECAC, MITMA, MITECO, DGAC, AESA, EASA, FAA, DGAC France, CAA UK), associations (IATA, AIRE, ALA, AECA) and service providers (EUROCONTROL, AENA, Enaire, handling agents and emergency services).
Justo’s main objectives in the environment area are to promote the long-term sustainability of the industry to ensure it is environmentally viable pondering the socio-economic interests of the stakeholders
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Biography
Jenny Krüger works as the desk officer for research at the German Federal Police Headquarters, section for aviation security, and leads the team human factor in aviation security research. She has a degree in psychology and a doctoral thesis in natural science focusing on the human factor in aviation security, and conducts and supervises research projects as well as development and implementation of behaviour detection.
Through her experience in diverse research fields, including involvement in research on biases in recognising facial expressions at Yale University (United States), she is also a subject matter expert for CEPOL, the European Union Agency for Law Enforcement Training. In collaboration with her interdisciplinary team, Jenny provides support and advises various police sections on the role of the human factor in security. She is actively engaged in training on behaviour detection and interviewing techniques.