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Kirsi Tervola-Joutsen works as a special adviser at the Finnish Transport and Communications Agency, Traficom. Specialised in the rights of persons with disabilities and with reduced mobility, she is responsible for the supervision of EU passenger rights across all transport modes: air, rail, road and maritime.
She has been a member of the ECAC Facilitation Sub-Group on the Transport of Persons with Reduced Mobility since 2017. She has been working with EU passenger rights since 2012 and holds a master’s degree in social sciences (tourism research) from the University of Lapland.
In 2019, Kirsi worked at ECAC where she was responsible for preparing the methodology and the pilot phase of the ECAC Quality Assessment Programme. Kirsi has also worked at the Ministry of Economic Affairs and Employment of Finland as a tourism specialist. Before joining Traficom, she worked in ground handling services and is therefore also familiar with the aviation world from the air operator and airport perspectives.
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Biography
Mark De Laurentiis has worked in aviation since 2008. He has been director of the Italian Civil Aviation Authority’s (ENAC) Protection of Passenger Rights Department since January 2022.
He was head of the Passenger Rights and Airport Quality Services Unit from June 2018. Prior to this, he was director of the Air Transport and Environment Regulation Department and for more than ten years he was involved in economic and charges regulation in air transport, statistics, and economic studies in ENAC’s Economic Analysis and Airport Charges Department.
Mark has participated in several international fora (ICAO, ECAC, DG MOVE, IATA, ACI, EUROCONTROL) and, as an expert, has joined two Twinnings (Egypt and Jordan), one TAIEX in North Macedonia, and was the coordinator of an ECAC expert group on PRM matters. In 2018 he was the National Coordinator for the ECAC Quality Assessment Programme for passengers with disabilities and reduced mobility.
A graduate in economics of international commerce and currency markets, he also has a postgraduate degree in communication and business administration. Before joining the air transport sector, Mark worked as a consultant in management and marketing companies and in the banking sector.
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Biography
Päivi Jämsä has worked in aviation since 2008. She has negotiated numerous air services agreements (ASAs) worldwide bilaterally as the chief negotiator, as well as other international aviation agreements. She also participates in EU negotiations.
She is active in national, EU, ECAC and ICAO aeropolitical affairs. In addition to being deputy chair of ECAC's Economic Working Group, she participates actively in ICAO's Air Transport Regulation Panel and represents Finland on economic matters in the ICAO Assembly.
Prior to concentrating on aeropolitical issues, she worked in various aviation fields including safety, security, airspace, licensing and registration within the current multimodal transport agency (CAA) and its predecessors.
Päivi graduated in 2008 from the University of Helsinki earning a Master of Laws, with her master’s thesis focusing on arbitration. She centred her studies on international law and languages: Finnish, Swedish, English, German, Japanese, French and Russian.
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Biography
Anna Jankowska currently is employed as a Chief Specialist of Civil Aviation Security Inspectorate at Polish CAA responsible for both regulatory and oversight issues as well as international cooperation. She has 19 years’ experience in aviation. Starting with air traffic management continuing with flight crew training and licencing matters and since 2009 in the area of facilitation and aviation security. She has an aviation background graduated from aviation studies (Master of Arts/ The National Defence University of Warsaw). Anna holds PPL(A) licence and aviation is her life's passion.
She is Aviation Security National Auditor and Security National Instructor. From 2017 she has also been an ECAC aviation security auditor and participated in a number of security audits across ECAC airports.